Zentique Terms and Conditions.pdf

HOW TO ORDER ONLINE

Once you have logged in from the home page, you may click on a category of your choice to view the product. After you have decided on what product you would like to purchase, choose a quantity and click on “Add to Cart.”

To avoid duplicating orders, please go to “My Account” and confirm that your order has been placed prior to resubmitting your order. Please allow 24 to 48 hours for your order status to change.

We do not accept orders over the phone, mail or email.

HOW DO I RECEIVING TRACKING INFORMATION

Once your order has been placed and is ready to ship, our shipping associate will email you with tracking information. If you do not receive any confirmation emails, please check your spam folder.

HOW DO I CHANGE/CANCEL MY ORDER

We do our best to ship out your order as quickly and accurately as possible, but sometimes changes have to be made. After the order is confirmed, you have 24-hours to cancel your order free of charge. After the 24-hour grace period, all cancellations fees are 25% of the total order. 

WHEN WILL MY ORDER SHIP

Our current shipping lead time is 5-10 business days from when your order has been confirmed. Please note that there may be unexpected delays.

DOES ZENTIQUE SHIP COMPLETE

No. We do not ship complete. All products will ship as available.

DAMGES/DEFECTS/RETURNS

Please see Page 3 of our Terms and Agreement.

FORMS OF PAYMENTS

Zentique accepts all major credit cards, checks, and wire transfers. If you wish to pay for your order via checks or wire transfer, please email sales@zentique.com. 

MY SHIPMENT ARRIVE DAMAGED

Do not sign off of any shipment unless inspected for. Please see below:

-        Products are to be FULLY inspected.

-        You will have up to 5 DAYS to submit any damages to Zentique.

-        If there are damages on the exterior of the shipment, REPORT IT TO THE DRIVER AND ON THE DELIVERY RECEIPT. DO NOT SIGN THE RECEIPT WITHOUT NOTATING THE DAMAGES.

-        ALL THE ORIGINAL PACKAGING MUST BE SAVED FOR RETURNING THE PRODUCT.

-        If you would like to repair damages locally, a quote must be provided and approved by Zentique prior to repairs being made.

For more details, please refer to our Terms & Agreement or contact claims@zentique.com.

IS MY PRODUCT DEFECTIVE?

Zentique is proud to provide products that give a chic and antique look and feel. The look is purposely created to have a distressed look. Creating a distressed look can include but not limited to rusting, paint chipping, unfinished look, and air bubbles in glass vases. This cannot be claimed as defects. Please keep in mind some products may look heavily distressed. This look was created intentionally to allow customers to have and own a vintage piece of furniture without the year of aging and weathering. Majority of Zentique products are handcrafted and will not be identical. The dimensions are all approximate and may vary up to two inches from the original dimensions. We will only accept claims for products that do not function as it is intended. Defects can include but are not limited to uneven table legs, lamp that will not turn on, cabinet doors not opening, and etc. For further questions, please contact claims@zentique.com.

PRODUCT INFORMATION

All production information will be listed on the website. However, if it is not listed on the website you may contact sales@zentique.com for more information. All measurements are approximate and may vary up to two inches from the original dimensions. All of Zentique products are hand-made and will have variations in size and finishes. We recommend that all planning for installations should be done after physically receiving the product.

PRODUCT COLOR

All colors that are shown in our website, catalog, and photos are only portrayals and not an accurate representation of the actual color of finish. We do provide samples for a majority of our products. Samples can be requested by contacting sales@zentique.com.

PRICING

All prices can be found on the website (www.zentique.com) and confirmed by our sales associates. During the times that your order is processed, make sure that the item SKU(s), quantity, and prices are correct and confirm. If you feel that there is a discrepancy in your order, do not hesitate to contact our sales department. Once the order is confirmed, previous prices cannot be honored. Prices are subject to change without notification and can increase or decrease to various reasons. This can include but not be limited to labor/material cost, manufacturer, and discontinuation, and trucking fuel increase.

HOW DO I PROCEED WITH BACKORDERS

Upon receiving an order confirmation stating that an item is back ordered, you may opt to pay for the back order in advance to guarantee priority over the item once it is in stock. This may be paid in full or a minimum of a non-refundable 30% deposit of the item. Additional shipping fees will apply for back ordered items. When a back order is in stock, one of our sales associates will notify you via email. Please provide our sales associates with an updated ship to address. Once a back order is in stock and the order is paid in full, the order will take 5-10 business days to leave our warehouse. All back orders have estimated arrival dates. These are only approximate dates and are subject to change at any time. This is due to the fact that most of our containers come from overseas.

CAN I USE MY SHIPPING

Yes. Please refer to Page 5 of our Terms and Agreement.